My husband and I recently joined a fitness center. We paid approximately an arm, a leg, and the promise of our first-born child for the privilege of sweating off our tails for the next two years. After a few weeks of attending, Brad remarked that their customer service isn't the best. I agreed, but then, of all of the gyms I've ever belonged to, I've never found customer service to be a priority.

Just this week, we received our permanent membership cards in the mail. It's funny that I have a monster last name, which was spelled correctly, while Brad's last name is 1/3 shorter, much more common, and they managed to spell it wrong. Sure, it's just a gym membership card. But having your name spelled correctly on a document that you paid two weeks' salary for is, in my opinion, your right as a customer.

Brad went to the gym on Wednesday and asked the employee at the counter if he could get a new card. He explained they spelled his name wrong. The employee told Brad sure, no problem. For $5. I wish I was there when this happened. I'd have taken a picture of Brad's face to post here. 

Brad tells him that it's the club's mistake. The employee, apparently unaware of his idiocy, says, but $5 is what it costs for a new card. Brad's just about ready to ask for a manager (Again, I recognize that this is not that big of a deal—We're operating on principle.) when a manager walks up to the counter. So, the employee tells him the problem. The manager says they'll absolutely fix the card; after all, it was their mistake.

I hope they fix their customer service training, too. Isn't it common sense that the customer is always right, especially when you're wrong?